Blog

Incentient Technology Now Available for Any Consumer-Facing Venue

Posted by Jennifer Martucci on Mar 24, 2016 11:21:26 AM

Incentient's new platform, a proprietary guest-facing technology, empowers discerning venue owners to increase revenue and enhance consumer experience.

Incentient interactive touch-screen media applications have previously been reserved excusively for hotels, resorts, pro sports stadiums, and leading fine dining restaurants, but now all types of consumer-facing venues can leverage the power of Incentient technology. 

The expansion of the Incentient Technology platform to additional consumer venues reflects the company's ongoing commitment to connecting business owners directly to their clients.

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Topics: Food & Beverage, Hospitality

SNEAK PEEK: Incentient hotel technology demo

Posted by Jennifer Martucci on Nov 5, 2015 3:05:47 PM


In a world driven by technology, you want to offer your luxury hotel guests the highest quality and most personalized service available while they are staying at your resort. Your guests expect immediate access to information and deliverable services available to them at their convenience.

But how can you gracefully incorporate hotel technology into the guest experience without sacrificing the personal touch of your brand that can only come from your staff?

Incentient's in-room technology offers guests what they want, when they want it with the touch of a finger.

Preview the video below to learn how luxury resorts are using Incentient technology to face key challenges in the industry:

 

 

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Topics: Trendspotting, Hospitality, Hotel Technology

3 Brilliant Ways to Reinvent In-Room Dining and Increase Revenue

Posted by Jennifer Martucci on Oct 20, 2015 12:41:20 PM

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Room_Service_IncentientAccording to a recent survey of meeting professionals, 43% of guests say room service is extremely important when selecting a hotel. In-room dining is a 'must have' for guests, and traditionally a loss leader for hoteliers, yet, so few hotels find ways to  bring creativity and increase revenue to this 'must have' amenity.

Below are three ways to breathe new life into this long-standing service. 

 

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Topics: Trendspotting, Food & Beverage, Hospitality

Inn at Windmill Lane Tech Upgrades: Q&A with GM Edward Villafane

Posted by Jennifer Martucci on Sep 16, 2015 11:14:01 AM

Inn_at_Windmill_LaneTechnology upgrades at Amagansett’s Inn at Windmill Lane have been pretty major this summer. We recently sat down with property General Manager, Edward Villafane, to get a first look at some of the new tech experiences at the Inn, and how the property was able to pull it off so elegantly. 

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Topics: Trendspotting, Food & Beverage, Hospitality

It's Not What You Think: The Hotel Guest Trend That Will Surprise You

Posted by Jennifer Martucci on Aug 18, 2015 4:27:22 PM

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When guests check into a hotel, they expect the latest and greatest technologies. At the very least, guests expect to find the same level of technology they have at home. The hospitality industry has caught on to this trend and hotels are constantly seeking the very best in guest-facing technologies.

In the midst of this never-ending race to satisfy discerning guests, new studies are reporting a seemingly-contradictory trend: Guests crave the conveniences of in-room technology, but they are not looking for these devices to replace face-to-face interactions with hotel staff. Below are three reasons why the most successful hotels are not using technology to replace staff, but are instead meeting guests at the perfect intersection of technology and personalized service:

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Topics: Digital Marketing, Hospitality

Luxury Hotel Digital Marketing: 3 Faux Pas

Posted by Jennifer Martucci on Aug 18, 2015 4:27:00 PM

Not getting the ‘bang’ you were expecting from your hotel digital marketing strategy? In many ways, even seemingly-minor flaws in your guest's purchasing journey can have major implications for your brand. Below are some of the most common reasons why your luxury hotel brand isn’t getting the results you were expecting:

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Topics: Digital Marketing, Hospitality

Hospitality trends: 4 ways hotel-guest relations are changing

Posted by Jennifer Martucci on Jul 9, 2015 5:26:00 PM

We live in a world driven by technology, where people’s expectations are higher than ever. How does this translate to the hospitality industry? Below are 4 key ways technology is changing the relationship between the hotel and the guest.

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Topics: Digital Marketing, Trendspotting, Hospitality

3 great examples of hotel guest personalization

Posted by Jennifer Martucci on Jul 9, 2015 5:26:00 PM

A recent survey by InterContinental Hotels Group revealed that 59 percent of travelers are significantly more comfortable during a hotel stay when they feel that the experience is personalized. But what is hotel guest personalization and how does it affect the bottom line for a hotel? Below are three ways to use in-room technology to personalize a guest's stay and generate more revenue.

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Topics: Digital Marketing, Hospitality

3 ways hotel social media marketing is changing

Posted by Jennifer Martucci on Jun 23, 2015 12:23:00 PM

A shift is happening in hotel social media marketing. As more brands produce social media content, it is becoming increasingly difficult to cut through the clutter. And with the popularity of social media advertising that is prioritized over other content, hotels that are looking to participate for free are not seeing the results. Below are three primary ways social media is changing for the hospitality industry.

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Topics: Digital Marketing, Hospitality

4 hotel social media mistakes you need to avoid

Posted by Jennifer Martucci on Jun 23, 2015 12:15:45 PM

We live in a world driven by technology, where people’s expectations are higher than ever. Instant gratification, immediate response and information as well as highly personalized solutions are required. Nowhere is there greater demand for this than in the luxury marketplace where discerning customers, who have adopted social media as a way of life, gravtiate to services and brands who embrace it. But hotel social media best practices are changing, and the organizations that succeed will be those that truly deliver. Below are the 4 common mistakes you need to avoid--and some may surprise you.

 

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Topics: Digital Marketing, Hospitality