Blog

Is Hotel Loyalty Dead? What Hoteliers Need to Know

Posted by Jennifer Martucci on Sep 16, 2016 4:25:26 PM

The luxury traveler in today’s on-demand economy is accustomed to the conveniences of high-quality services. These expectations are permeating the hospitality sector and shaping the future of loyalty programs. Read on to learn how to provide guests with unique and sophisticated personalized experiences they won’t soon forget.

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Topics: Trendspotting

For the First Time, Interactive Guest Experience Technology, at Luxury Rentals of Miami Beach

Posted by Jennifer Martucci on Sep 15, 2016 5:23:07 PM
 
 
 
 

Luxury Rentals of Miami Beach are differentiating themselves from the Inspiratos and Airbnbs' of the world by placing Incentient interactive guest experience technology in each of their luxury resort rental properties. Exclusively designed on a specially configured Apple iPad, Incentient bespoke experiences give guests a full concierge branded by LRMB.

"We live in a world driven by technology, where people’s expectations are higher than ever. Instant gratification, immediate response and information as well as highly personalized solutions are required.  Nowhere is there greater demand for this than in the luxury marketplace where discerning customers, who have adopted technology as a way of life, embrace services and brands who provide it." says Jennifer Martucci, President and Co-Founder of Incentient. "LRMB is known to deliver exceptional experiences to their guests; now their stay will be made even more memorable with the use of this  highly personalized experience technology."

With the Incentient bespoke software solution, guests of LRMB may request a full range of exclusive services and amenities through the dedicated Apple iPad, including: food delivery, restaurant, activity and nightlife reservations, shopping guides, babysitting, activity and charter bookings, housekeeping, custom reading material and more..

Browse below to see a preview of the product in action, and contact Incentient for a personalized consultation to learn more about bespoke interactive solutions.

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Topics: Trendspotting

Attention Venue Owners: Your Customers Have Major App Fatigue!

Posted by Jennifer Martucci on Aug 16, 2016 5:15:34 PM

 

Whether it is a hotel resort, restaurant, medical office or professional sports arena, it seems nearly every consumer venue has an 'app' meant to engage with today's mobile and tech-savvy customers.

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Topics: Trendspotting

First Look: The Mixx New Interactive Beverage Program Turns Guests into Mixologists

Posted by Juliette Murphy on Aug 9, 2016 3:24:14 PM
 

Led by internationally recognized owner/operator JP Teresi, The Mixx Grill & Lounge features a unique fusion of world class dining with a welcome atmosphere to the Las Vegas, Summerlin area. To ensure every guest feels like family, and to go far beyond an exceptionally eclectic menu and unparalleled service, The Mixx introduced a new mixology program allowing guests to design their own cocktails.

Guests become mixologists as they are given a specially provisioned Apple iPad loaded with Incentient's guest experience software; guests are presented with images of the many fresh ingredient options from which they can mix and match to create their own delicious and unique cocktails.

"This is an innovative style of Mixology, empowering  guests to tap into their creative side and design their own cocktail." says Juliette Murphy, Incentient's Director of Global Wine, Beer and Spirits. "The hybrid of unique flavors and guest participation  found at The Mixx is distinctly unlike any other venue".

Watch the video below to see the product in action, and contact us for a personalized consultation to learn more about Incentient bespoke interactive solutions. 

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Topics: Trendspotting

3 Ways Luxury Resorts are Leveraging Online Platforms to Enhance the Guest Experience

Posted by Jennifer Martucci on May 12, 2016 8:09:24 AM

As technology continues evolving faster than ever before, it’s impacting consumers' expectations and the ways resorts operate. Listed below are 3 trends to help ensure hoteliers are continuing to offer the same standard of luxury their guests are accustomed to in an ever-changing environment.

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Topics: Digital Marketing, Trendspotting

On-Demand Economy: What it Means for Luxury Resorts

Posted by Jennifer Martucci on May 11, 2016 3:36:24 PM

 

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Topics: Trendspotting

3 Ways for Hoteliers to Compete in the Sharing Economy

Posted by Jennifer Martucci on May 10, 2016 4:25:46 PM

As millions of people continue to turn to home-sharing companies like Airbnb, luxury hotels are looking for a ways to adapt and stay competitive. The cash-strapped traveler is often associated with home-sharing, but the luxury traveler is turning to these services as well, as they provide an ultra-personalized experience and the ability to live like a local. Listed below are three ways hoteliers can stay competitive in the sharing economy.

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Topics: Digital Marketing, Trendspotting

5 Benefits of a Digital Compendium for Resorts

Posted by Jennifer Martucci on May 3, 2016 5:31:50 PM

Digital devices are now an inseparable part of modern-day life to stay connected, well informed and entertained. The demand for in-room tech is now higher than ever before, and a bespoke, digital compendium is a great way to feed into that need. Below are 5 ways luxury resorts benefit from moving their compendiums into the modern age.

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Topics: Digital Marketing, Trendspotting

Incentient 'Thunder' Now Available for Any Consumer-Facing Venue

Posted by Jennifer Martucci on Mar 24, 2016 11:21:26 AM

Incentient's new Thunder platform, a proprietary guest-facing technology, empowers discerning venue owners to increase revenue and enhance consumer experience.

Incentient interactive touch-screen media applications have previously been reserved excusively for hotels, resorts, pro sports stadiums, and leading fine dining restaurants, but now all types of consumer-facing venues can leverage the power of Thunder technology. 

The expansion of the Incentient Thunder platform to additional consumer venues reflects the company's ongoing commitment to connecting business owners directly to their clients.

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Topics: Food & Beverage, Hospitality

The 'Internet of Things' and Media Planning in 2016

Posted by Jennifer Martucci on Mar 17, 2016 5:39:54 PM


By now you have most likely heard industry professionals throw around the popular phrase "the internet of things" (IoT) which refers to networks of physical objects infused with data-gathering senors, electronics and software. You may be asking yourself, what does that really mean and what impact does the IoT have on me, both as an advertiser and as a consumer? You are not alone in that question, but it's an increasingly important topic of conversation as more objects connect to the internet and change the way people live their lives.

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Topics: Advertising